Terms of Service

What this is

These terms are the agreement between you and us about your use of Playmaker at playmaker.click — the play canvas, saved plays, share links, exports and the Pro subscription.

By using Playmaker you accept them. If you do not, do not use it.

They are written to be read. Where something is a genuine limit on what we promise, it is said plainly rather than buried in capital letters.

Who we are

Playmaker is built and operated by OK200. Reach us through the support page or at paul+playmaker@ok200.net.

Using Playmaker without an account

You do not need an account to draw, animate or export a play. A play you have not saved or shared stays in your own browser. Nothing in these terms asks you to sign up.

Your account

If you do create one:

• Give us an email address that works. Verification and password resets go to it, and we cannot help you into an account you cannot receive mail for.
• Keep your credentials to yourself. You are responsible for what happens under your account. Two-factor authentication is available and worth turning on.
• One account per person. Do not share a login as a way of giving a whole club one paid seat — if you need team access, ask; it is a thing we would rather build than police.
• You must be at least 16, or have a parent or guardian who agrees to these terms on your behalf.
• Tell us promptly if you think someone else is using your account.

We can suspend or close an account that is being used to break these terms, or that is being used to attack the service. Where it is not an emergency we will tell you why first.

Your plays are yours

You keep every right you have in the plays you draw. We claim no ownership of them.

To run the product we need your permission to do specific, obvious things with what you save: store it, show it back to you on your devices, render a thumbnail of it for your playbook, generate a preview image of it if you publish a share link, and include it in backups. That permission lasts while the content is on the service and ends when you delete it, except for copies sitting in a backup until that backup rotates out.

You are responsible for what you put in a play — including anything you type into a play's name. Do not upload content you do not have the right to use.

Share links

Pressing Copy share link publishes a snapshot of that play at a URL like playmaker.click/p/xxxxxxxxxx, together with a generated preview image.

Understand what that means:

• Unlisted is not private. The link is not indexed and not listed anywhere, but the code in the URL is the only thing protecting it. Anyone you send it to can open it, and can send it on. Do not use a share link for anything you need kept confidential.
• The snapshot does not change when you later edit the play.
• A link you published while signed in can be deleted, and stops resolving when you delete your account.
• A link you published while signed out is not attached to any account, so there is currently no way for you to delete it yourself. Email support with the code and we will remove it.

We can remove a share link that breaks these terms or that we are required to take down.

The free plan, and what Pro is

The free plan is genuinely free and is meant to stay that way: unlimited plays on the canvas, every sport, animation, share links, PNG export, and three saved plays in an account.

Pro, today, is:

• unlimited saved plays, instead of three;
• PNG export without the Playmaker watermark;
• support that goes to the front of the queue.

That is the whole list, and it is deliberately short. Print-ready PDF play cards and video export are things we are building; they are not part of what you are buying today, and you should not subscribe on the strength of them. If they ship while you are a subscriber you will get them at no extra cost, but we are not promising a date and this agreement does not commit us to building them.

Paying for Pro

• Prices are the ones shown on the pricing section of the home page and confirmed on Stripe's checkout page before you pay. Monthly and annual are both available; annual is cheaper per month.
• Billing is handled by Stripe. We never see or store your card number.
• Renewal is automatic at the end of each period, at the price then shown for your plan, until you cancel.
• Cancelling is self-service, through the billing portal linked from your account. Cancel any time. Pro keeps working until the end of the period you have already paid for, and then the account returns to the free plan.
• What happens to plays over the limit when Pro ends: nothing is deleted. Your saved plays stay where they are and stay readable; you simply cannot save new ones past the free limit until you are under it or subscribe again.
• Refunds. We do not refund the unused part of a period as a matter of course. But if Pro did not work, or you were charged for something you did not mean to buy, email support and we will fix it — that is a promise we would rather keep than argue about. Nothing here excludes rights you have under the Australian Consumer Law or other consumer protection law that applies to you, which cannot be contracted away.
• Price changes apply from your next renewal, and we will tell you before one takes effect.
• Taxes may be added where we are required to collect them; Stripe shows the total before you pay.
• Failed payments. If a renewal fails, Stripe retries. If it keeps failing the subscription lapses and the account returns to the free plan.

Support

Every user can reach us through the support page. Pro subscribers' messages are answered first — that is what "priority support" means, and it is the only thing it means. We do not offer a guaranteed response time, and we are not staffed around the clock.

Things you must not do

• Break the law with it, or use it to harass anybody.
• Upload content you do not have the rights to, or content that is unlawful.
• Try to get into another person's account, plays or share links.
• Attack the service: scanning for holes, hammering endpoints, trying to get around rate limits, or scraping share codes.
• Work around the free plan's limits, or resell access to the product.
• Use automated means to create accounts.
• Copy, decompile or reverse-engineer the software except where the law says you may.

Availability, and what we do not promise

We want Playmaker to be reliable, and we would rather be honest about the shape of what you are getting than promise something a small product cannot deliver.

• There is no uptime guarantee. We deploy often, and things occasionally break.
• The service is provided as is. We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose of yours, beyond warranties that cannot lawfully be excluded.
• Keep your own copies of anything you cannot lose. Export the plays that matter. We take backups, and we do not offer a restore-my-deleted-play service.
• We may change, add to, or withdraw features. If we withdraw something a paying subscriber relies on, we will tell them and refund fairly.

Limits on liability

To the extent the law allows: we are not liable for indirect or consequential loss, lost profits, lost opportunities, or lost or corrupted data, and our total liability to you for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or twenty US dollars.

Where consumer law gives you guarantees that cannot be excluded — and Australian Consumer Law does — nothing above limits them; in those cases our liability is limited to re-supplying the service or refunding what you paid, at our option, to the extent the law permits.

Ending it

You can stop using Playmaker whenever you like, and delete your account from Settings → Profile. Deleting the account cancels any subscription, so you are not billed again, and takes down the share links you published from it. What deletion does and does not erase is described in the Privacy Policy.

We can end your access if you materially break these terms. If we do it without your having broken them, we will refund the unused part of anything you have paid.

Changes to these terms

We will change this page when the product changes. The date at the top is when it last moved. If a change is material — anything about payment, your content, or your rights — we will tell you in the product or by email before it takes effect, rather than relying on you re-reading the page. Continuing to use Playmaker after a change takes effect means you accept it.

Governing law

These terms are governed by the law of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction. If you are a consumer somewhere else, this does not take away rights you have under the mandatory law of the place you live.

Everything else

• If any part of these terms turns out to be unenforceable, the rest still stands.
• Not enforcing something once does not mean we have given it up.
• You may not transfer your rights under these terms without our agreement; we may transfer ours if the product changes hands, and will tell you if that happens.
• These terms and the Privacy Policy are the whole agreement between us about Playmaker.

Questions about any of this: paul+playmaker@ok200.net.